Thank you for shopping at Ekcol. We want you to be completely satisfied with your purchase. If you are not fully happy, we are here to help.

1. Returns

We offer free returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase is required.

Certain types of goods are exempt from being returned, including:

• Perishable goods (such as food or flowers)

• Personal care items

• Gift cards

If you have any questions about whether your item can be returned, please contact us before sending it back.

2. How to Request a Return

To start a return:

1. Contact us at support@Ekcol.co.uk within 14 days of delivery.

2. Please include your order number and details of the item(s) you wish to return.

3. We will provide you with a free return shipping label and instructions.

Do not send your purchase back to us without first requesting a return.

3. Free Return Shipping

We cover the cost of return shipping for all eligible returns within the United Kingdom.

4. Refund Processing

Once your return is received and inspected, you will be notified by email.

If approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5 to 7 business days of receipt.

• Depending on your payment provider, the refund may take additional time to appear in your account.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original item for a refund and place a new order.

6. Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect:

• Contact us immediately at support@Ekcol.co.uk

• We will arrange a replacement or a full refund at no cost to you.

7. Non-Returnable Items

Certain items cannot be returned:

• Gift cards

• Personal care items (for hygiene reasons)

• Sale or clearance items (unless faulty)

8. Questions

If you have any questions about our Return and Refund Policy, please contact us:

Email: support@Ekcol.co.uk
Phone: +447337377192
Address:
Ekcol
26 Normandy Way, Erith, DA8 3PX ,United Kingdom