Thank you for shopping with Ekcol. We are committed to delivering your orders quickly and reliably. Please read our shipping terms below.

1. Delivery Area

We currently offer shipping within the United Kingdom only.

2. Processing Times

• Orders are processed during our business hours:
  Monday to Saturday, 9:00–18:00.

• Orders placed outside of business hours will be processed on the next working day.

• Most orders are dispatched within 1–2 business days.

3. Delivery Times

Once your order has been dispatched, delivery usually takes:

• Standard Delivery: 3–5 business days

Please note that delivery times are estimates and may be affected by factors outside our control, such as courier delays or public holidays.

4. Shipping Charges

Shipping within the United Kingdom is free on all orders.

5. Order Tracking

When your order has been shipped, you will receive an email confirmation with tracking information (if applicable), so you can monitor the delivery status.

6. Delivery Address

Please ensure that all shipping information is accurate and complete when placing your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If you realise you entered incorrect details, contact us immediately at support@Ekcol.co.uk or call us on +447367375190 . We will do our best to help if the order has not yet shipped.

7. Undeliverable Packages

If your package is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Additional shipping charges may apply in such cases.

8. Damaged Packages

If your order arrives damaged, please contact us immediately:

• Email: support@Ekcol.co.uk

• Phone: +447337377192

Include your order number and photos of the damage so we can assist you promptly.

9. Questions About Shipping

If you have any questions about your delivery or need assistance, please get in touch:

Email: support@Ekcol.co.uk
Phone: +447337377192
Business Hours: Monday to Saturday, 9:00–18:00
Address:
Ekcol
26 Normandy Way, Erith, DA8 3PX ,United Kingdom